Refund/Return Policy

Last Updated: November 03, 2026

Your satisfaction and your dog’s comfort are our top priorities.
Please note that all orders are custom-prepared upon payment confirmation and ship within 7 days of purchase.

Shipping Times:

Standard delivery: about 14 days to the USA and Europe, up to 64 days to Australia and other destinations, with final delivery by your local postal service

Express delivery: within 10 days

Customs and import charges: Orders may be subject to import taxes, duties and handling fees set by the destination country, including the USA. These are charged on delivery and paid by the recipient, and we’re unable to pay them on your behalf. Refusing a parcel because of these charges is treated as an unclaimed package.

Lost or Delayed Packages:

If your order hasn’t arrived within 35 days of shipment (Standard to the USA and Europe), 64 days (Standard to Australia and other destinations) or 10 days (Express), you’ll be eligible to request a refund or a replacement. A replacement will be sent at no additional costs.

  • Claims for lost packages must be submitted within 60 days of the original shipment date. After 60 days, we are unable to verify the shipping status with our carriers, and SnoutCover is no longer liable for the replacement or refund of the order.

  • If we proactively contact you regarding a delivery delay or shipping issue and receive no response within 20 days, the case will be considered resolved. We cannot guarantee replacements for issues reported or responded to after this period.

Returns

30-Day Return Window

  • Returns accepted within 30 days of delivery

  • Product must be unused and in original condition

  • Custom or personalized items cannot be returned

Defective Products

  • We’ll replace or refund defective products at no cost to you

  • Contact us immediately with photos of the defect

  • We cover return shipping for defective items

    Note on 3D Printed Finish:
    Please be aware that SnoutCover is a custom 3D-printed product. Visible layer lines and a textured surface are normal characteristics of this manufacturing process and are not considered defects. A product is only considered “defective” if it has structural failures, sharp jagged protrusions that break skin, or significant warping that prevents fit.

Fit Issues

  • If the SnoutCover doesn’t fit your dog, you may return it within 30 days

  • Product must be unused

  • Customer pays return shipping

  • Refer to our sizing guide before ordering

Note on Cover Wear from Pawing: Some pawing is expected the first few times SnoutCover is tried on. With a gradual, paced introduction, that pawing should stay gentle - pay attention to this, and be patient with however long your dog needs to accept it. Aggressive pawing can lead to cracks or to break the cover - a sign the introduction moved too fast and your dog hasn’t adjusted yet. Please review the pacing in our training guide before reaching out, as cover damage from pawing falls outside our standard return/refund policy.

Refunds

  • Refunds processed within 7-9 days of receiving the return

  • Original shipping costs are non-refundable (except for defective products)

  • Refunds issued to original payment method

No Returns For

  • Products damaged by customer misuse

  • Products used, worn, or modified

  • Custom-printed or personalized items

  • Products returned after 30 days

How to Return

  1. Email us at omri@snoutcover.com with your order details

  2. We’ll provide return instructions and address

  3. Ship the product back (keep your tracking number)

  4. We’ll process your refund once we receive the item

Lost Packages

  • Not responsible for lost or stolen packages after delivery confirmation

  • Contact the shipping carrier for lost package claims

Unclaimed or Abandoned Packages

Unclaimed Packages
If a package is held at a local postal facility or collection point and is not collected by the customer within 14 days, or if the customer fails to respond to shipping notifications/inquiries within this timeframe, the package will be treated as “Abandoned” or “Returned to Sender.”

In such cases, a refund will only be issued once the physical product is returned to our facility. Please note that original shipping costs are strictly non-refundable for any package returned due to a failure to collect or lack of customer response.

Delivery Deadlines & Finality

60-Day Delivery Finality: If a customer has not reported a package as missing or responded to our status inquiries within 60 days of the original shipment date, the package will be officially declared “Delivered and Accepted.” After this 60-day window, SnoutCover is no longer liable for the package, and no replacements or refunds will be issued.

Returns Without Communication

Involuntary Returns: If a package is returned to us by the carrier (incorrect address, failure to collect, or unreachable recipient) and we don’t hear from you within 30 days of its return, we will refund the product cost only. Shipping fees are non-refundable in this case, provided the address on the shipping label matched the address you provided at checkout.

Exchanges

We don’t offer direct exchanges. Please return for a refund and place a new order.

Contact

Questions? Email omri@snoutcover.com