Privacy Policy

Last Updated: October 4, 2026

We respect your privacy. This policy explains how we handle your information.

Information We Collect

  • Contact Info: Name, email, shipping address and phone number - typed on our checkout page or provided by PayPal

  • Payment Info: Processed securely through our payment provider (we don’t store credit card details)

  • Order Info: Purchase history and communication records

  • Website Data: Cookies, IP address, browser type and the checkout steps you take (for example, starting a payment), for site functionality and analytics

  • Dog & Fit Info: Your dog’s name and, if you choose to share them, breed, snout measurements and photos - added at checkout or sent to us later - used for sizing and custom orders.

    We keep order records and fit information for as long as needed to support your product (replacements, sizing help) and to meet tax record-keeping requirements, after which they are deleted on request or in periodic cleanups. Photos uploaded during a checkout that isn’t completed are removed in the same cleanups. You can ask us to delete your photos at any time.

How We Use Your Information

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Check the size you chose against your dog’s measurements and photos, when you share them

  • Give your name, delivery address and phone number to the shipping carrier so they can deliver your order

  • Respond to customer service inquiries

  • Improve our website and products

  • Send marketing emails (you can unsubscribe anytime)

Information Sharing

We share your information only with service providers needed to run SnoutCover: PayPal (payment processing - we never see or store your card details), shipping carriers (Israel Post and destination-country postal services, and an international express courier for Express shipping) to deliver your order, including your phone number so they can contact you about the delivery, Brevo (transactional and marketing emails), Google (website analytics), and the tools we use to manage orders and customer records (Google Workspace, Notion). We never sell your personal information.

Your Rights

You have the right to:

  • Access your personal data

  • Request data deletion

  • Opt-out of marketing emails

  • Request data correction

Contact us at omri@snoutcover.com to exercise these rights.

Data Security

We use industry-standard security measures to protect your information. However, no online transmission is 100% secure.

International Customers

By ordering from us, you consent to your information being transferred to and processed in Israel.

Changes

We may update this policy. Continued use of our site means you accept any changes.

Contact

Questions about privacy? Email omri@snoutcover.com