Privacy Policy
Last Updated: November 10, 2025
We respect your privacy. This policy explains how we handle your information.
Information We Collect
Contact Info: Name, email, shipping address, phone number
Payment Info: Processed securely through our payment provider (we don't store credit card details)
Order Info: Purchase history and communication records
Website Data: Cookies, IP address, browser type for site functionality
Fit Info: Snout measurements and photos of your dog that you send us for sizing or custom orders.
We keep order records and fit information for as long as needed to support your product (replacements, sizing help) and to meet tax record-keeping requirements, after which they are deleted on request or in periodic cleanups. You can ask us to delete your photos at any time.
How We Use Your Information
Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Improve our website and products
Send marketing emails (you can unsubscribe anytime)
Information Sharing
We share your information only with service providers needed to run SnoutCover: PayPal (payment processing - we never see or store your card details), shipping carriers (Israel Post and destination-country postal services) to deliver your order, Brevo (transactional and marketing emails), Google (website analytics), and the tools we use to manage orders and customer records (Google Workspace, Notion). We never sell your personal information.
Your Rights
You have the right to:
Access your personal data
Request data deletion
Opt-out of marketing emails
Request data correction
Contact us at omri@snoutcover.com to exercise these rights.
Data Security
We use industry-standard security measures to protect your information. However, no online transmission is 100% secure.
International Customers
By ordering from us, you consent to your information being transferred to and processed in Israel.
Changes
We may update this policy. Continued use of our site means you accept any changes.
Contact
Questions about privacy? Email omri@snoutcover.com